Frequently Asked Question
Can I purchase a Krakatoa™ directly from Stoic Bio?
Once I start a pod run, do I need to remain by the instrument during solubilization?
No. After inserting the pod and glass bottle, Krakatoa will run an automated pod run cycle and you do not need to be present for the solubilization stage of the pod run.
Is the solubilized solution sterile?
Does the Krakatoa™ device require cleaning?
Can I turn my Krakatoa™ off?
What accessories are included with Krakatoa™?
With the purchase of any Krakatoa device, you will receive a starter kit that includes three glass bottles, a biodegradable bag holder, biodegradable bags to collect your pods after use, and a pod evacuation tool. To request additional bottles or bags, contact us.
What type of warranty does Krakatoa™ come with?
Krakatoa comes with a limited 12-month warranty.
Where can I find Krakatoa™ technical or troubleshooting information?
The Krakatoa User Manual addresses many topics on issues you may encounter while using Krakatoa. If you need further assistance, contact us to talk to our support team.
Does Stoic Bio sell cell culture media and bioprocessing solutions?
Stoic Bio specializes in developing novel capital equipment that provides quality cell culture solutions sustainably. Media, buffers, and balanced salt solutions are purchased through our partner, Nucleus Biologics.
Where can I purchase cell culture solutions for the Krakatoa™ media maker?
Cell culture media, buffers, and balanced salt solutions for Krakatoa can be purchased through our partner, Nucleus Biologics, via NB-Lux — Nucleus Biologics' online customization and ordering platform. When on NB-Lux, select "Powder" in the "Format" section to purchase your media or reagent in a Krakatoa pod. To order powder-filled pods, click here.
Is every media and biological solution "podable"?
Although the majority of media and solutions are “podable”, meaning it is okay to mix and store the mixture at room temperature, there are still a number of component mixtures we have not tested. Some pods may require a “podability” study to define if components are podable and to ensure consistent and high-quality outcomes. Our partners at Nucleus Biologics will advise if this is the case for your custom media project.
How long are Krakatoa™ pods stable?
How long does it take to run a pod?
Do I receive a certificate of analysis (COA) / certificate of conformance (COC) for media delivered in a pod?
What is the minimum order quantity for pods?
Can all pods be stored at room temperature?
Can I order my pod formulation in different packaging formats?
Yes. If you define a target formula and wish to have that media produced in larger quantities, simply load the formula in NB-Lux — Nucleus Biologics' online customization and ordering platform — and select "Liquid" for format. You can choose bottles, bags, or even drums for your packaging.
Are Krakatoa™ pods recyclable?
Yes, Krakatoa pods were designed with 96% recyclable, compostable plastic material.
Why do you say your pods are compostable?
How can customers recycle their pods
Do I need to clean my pods?
Can I still recycle a pod if I threw away my port cover or filter cap?
What is done with the recyclable case?
Why does Stoic Bio use the exterior casing for its pod?
What is the carbon footprint of media produced using powdered pods?
Does powder and pods generate unnecessary waste?
Do recycling bags cost anything?
Where can I get more bags?
Bags are provided by Nucleus Biologics with every order of media.If you run out, you can request more directly from them or by contacting us.